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What to prepare before discussing a collection assignment
A practical checklist for lenders and businesses: the information that makes a first conversation about a collection assignment useful.
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What a useful collection account update should contain
What happened, what the customer said and what happens next: the elements that make a collection account update useful to a lender.
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How to verify a payment-related communication
Contacted about a loan payment? How to check who is contacting you, pay safely and avoid sharing details that fraudsters want.
Insights
Practical notes for lenders and customers on collection assignments, account updates and verifying payment-related communications.